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Terms & Conditions – Hecqo

Welcome to Hecqo. You are currently on the Terms & Conditions page of Hecqo - a brand of “Kaarya Next Solutions Pvt Ltd”. Hecqo is a technology platform that enables connection between individuals seeking to obtain services (“Hecqo Customer/User”) and/or individuals/Company seeking to provide services (“Hecqo Service Provider”). Hecqo Customers are hereinafter referred to as “Users” and individually as “User”.

Hecqo is not a service provider. It is a SOFTWARE / Technology company which enables the user to place a service request, which Hecqo Service Provider accepts. It is solely upto the third party Service Providers to offer the services which may be scheduled through the use of the Website or our Mobile Application. Hecqo provides the information and means to obtain such third party services, but does not intend to provide the services or act in any way as a service provider and has no responsibility or liability for any services provided to you by such third parties Service Providers.

Please note that by availing/offering any service on this website/App, or generally browsing through this website/App, you agree to these Terms of use, privacy policy and any other policies mentioned on this website/App. The term 'you' refers to the user or viewer of our website/App.

In addition to the Content (in form of text, images, moving images, forms) on the Web Site/ App, it provides you with opportunities to submit content on the site. By using our website/App and posting comments on it, you accept the terms of use as mentioned below. In case you choose not to agree to these terms of use, we advise you not to use Hecqo. We reserve the right to modify or amend the terms of use without notice, and your continued use of the website/App in any form after these changes will mean that you accept the revised terms of use.

These Terms of Use also incorporate by reference all of Company's policies, fee schedules, privacy policy, rules, guidelines to the offering and accepting of services. By using this Web Site / App, you agree to all such terms of use.

User Agreement

User / users means any individual or business entity or organization that legally operates in India or in other countries, uses and has the right to use the Services provided by Hecqo’s service providers. You must create an account on Hecqo to request/offer service. Please make sure that you provide complete and correct information on the registration form to enable us to serve you better.

You are the sole authorized user of your account. You are responsible for maintaining the confidentiality of any password and account number provided by you or Hecqo for accessing the Service. You are solely and fully responsible for all activities that occur under your password or account. Hecqo has no control over the use of any User's account and expressly disclaims any liability derived there from. Should you suspect that any unauthorized party may be using your password or account or you suspect any other breach of security, you will contact Hecqo immediately.

You are advised not to use someone else's account for any objective at any time. It would lead to you being immediately barred from using the website. Hecqo might charge you a fine or take legal action against you for unlawfully accessing someone else's account.

Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. You may access the Hecqo Website/App and the Services only if You are 18 years of age or older and are legally capable of entering into a binding contract as per applicable law, including, in particular, the Indian Contract Act.

Hecqo advises its users that while accessing the web site / App, they must follow/abide by the related laws. We are not responsible for the possible consequences caused by your behavior during use of web site/app. Hecqo may, in its sole discretion, refuse the service to anyone at any time.

Hecqo reserves the right to collect user data including name, contact information and other details to facilitate services or use of its platform to avail services. All information collected from the user are on a bonafide basis. User accounts bearing contact number and email IDs are created and owned by Hecqo. Any promotional discounts, offers and reward points accumulated can be revoked without prior notice in the event of suspicious account activity or malafide intent of the user.

In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. Hecqo reserves the full discretion to suspend a user's account in the above event and does not have the liability to share any account information whatsoever.

Hecqo may change, modify, amend, or update this agreement from time to time without any prior notification to users and the amended and restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continuous use of the Services will signify your acceptance of the changed terms.

Service and Service Providers:

The following Terms & Conditions shall apply to customers utilizing the Services offered by Hecqo:

  • Hecqo is a neutral platform enabling connections between users and service providers.
  • Although Hecqo does perform background checks of service providers, Hecqo does not assume any responsibility for the accuracy or reliability of this information or any information on the Service.
  • Neither Hecqo nor its affiliates or licensors is responsible for the conduct, whether online or offline, of any service provider of the service. Hecqo and its affiliates and licensors will not be liable for any claim, injury or damage arising in connection with your use of the service.
  • While the service providers have been verified and Hecqo shall make the best of efforts to resolve a dispute, we would advise users to exhibit the best of their discretion to make a choice.
  • In case you have a dispute with one or more other service providers, you hereby release the Company/Hecqo, its directors, officers, employees, executives and consultants from claims, demands and damages (actual and consequential) of every kind or nature. Website / App or company would have no liability for any loss or damage incurring to you due to any dealings with any of the service seekers, service providers, or other users on the web site.
  • We are committed to making your experience on the Web Site / App a helpful one. If you are a service seeker, once you put in your requirement for the service provider, the website would inform the service providers qualified for that job. However, a service provider would apply for your job at his/her own discretion. Though we make a rigorous background check on service providers, we do not endorse or recommend services of any particular service provider.
  • The charges mentioned on the site are for services only and doesn’t include cost for replacements/parts or spare parts/warranties/guarantees/ consumables and other supplies, if required and hence Hecqo will not entertain any disputes arising in this matter.
  • The customer shall pay the service or labour cost, visit or transportation cost (if applicable), item cost (if applicable), convenience cost (if applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing the Services.
  • Any reimbursement expenses that are incurred by a Hecqo service provider in connection with the completion of a Service may, however, be paid in cash offline or through the Hecqo Web / App Service.
  • Hecqo Service seekers are obligated to pay for the services, unless specifically notified otherwise.
  • We include a feedback system wherein you can give feedback and rate the service provider. We take the feedback seriously and regular offenders will be banned from Hecqo. You agree to be fair, accurate and non-disparaging while leaving comments, feedback, testimonials and reviews on or about the Website/App or the Services, You acknowledge that You transfer all rights in such Feedback to us and that we will be free to use the same as we may find appropriate.
  • The Service may be used for your personal, non-commercial use only; you may not use the Service in connection with any commercial endeavours whatsoever without the express prior written consent of Hecqo.
  • As a customer, you will not share nor misuse, soil or damage any of the devices (technical/non-technical) of the Service Provider. You shall not ask the Service Provider to break any government rules for any purpose. The Service Provider has the right to refuse such a request. Misusing the Service or the Software for unlawful purposes or for causing nuisance, annoyance or inconvenience is prohibited.
  • The customer agrees and acknowledges that the use of the Services on Hecqo is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.
  • The Company makes no representation or warranty that the Services will meet the customer's requirements or will be uninterrupted, timely, secure, or error-free.
  • The Company shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of services or due to the failure of Company to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Company or any person or any organization involved in the above mentioned systems.
  • The Company is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a Service Provider booking. The location based information will be used only to facilitate and improve the probability of locating a Service Provider for the Customer.
  • The Company shall not be liable for any conduct of the Servicemen. However, the Company encourages you to notify it of any complaints that you may have against any Serviceman that you may have hired using the Company's platform.
  • The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www.hecqo on the date that Company may indicate that such addition, variation or amendment is to come into effect.
  • All the calls made to the Company's call centre are recorded by the Company for quality and training purposes.
  • The Company has the right to use the customer contact information for its own marketing purposes. The Company may send regular SMS updates about offers, booking updates to the mobile numbers registered with it.
  • The courts of Mumbai, India shall have the sole and exclusive jurisdiction in respect of any matters arising.

Intellectual Property Rights

Hecqo is the sole owner and lawful licensee of all the rights to the web site, mobile application and its content. Web site and Mobile Application content means its text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces, etc. The applicatino content incorporate trade secrets and intellectual property rights protected under the Indian laws. All title, ownership and intellectual property rights shall remain with Hecqo. Users may not copy, download, use, modify, alter, sell, transfer, redesign, reconfigure, or retransmit anything without Hecqo's express prior written consent.

The information contained in the application / website is intended, solely to provide general information for personal use of the reader, who accepts full responsibility for its use. Hecqo does not represent or endorse the accuracy or reliability of any information, or advertisements contained on, distributed through, or linked, downloaded or accessed on this web site / application, or the quality of any products, service information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.

We accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information is provided with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the users. In no event shall Hecqo be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. Users of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.

Hecqo reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the website/app.

All related icons and logos are applied for trademarks or marks of Hecqo. in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.

Copyright

All content on this web site / mobile application is the copyright of Hecqo. Systematic retrieval of Hecqo content to create or compile, directly or indirectly, a collection, compilation, database or directory, whether through robots, spiders, automatic devices or manual processes without written permission from Hecqo is prohibited.

In addition, use of the content for any purpose not expressly permitted in this Agreement is prohibited and may invite legal action. As a condition of your access to and use of Hecqo's Services, you agree that you will not use the web site service / mobile application to infringe the intellectual property rights of others in any way. Hecqo reserves the right to terminate the account of a user/users upon any infringement of the rights of others in conjunction with use of the Hecqo service, or if Hecqo believes that user/users conduct is harmful to the interests of Hecqo, its affiliates, service providers, investors, or other users, or for any other reason in Hecqo's sole discretion, with or without cause.

No Liability

YOU AGREE NOT TO HOLD HECQO, ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES, AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS LIABLE FOR ANY DAMAGE, SUITS, CLAIMS, AND/OR CONTROVERSIES (COLLECTIVELY, “LIABILITIES”) THAT HAVE ARISEN OR MAY ARISE, WHETHER KNOWN OR UNKNOWN, RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT OR OMISSION OF ANY USER (INCLUDING WITHOUT LIMITATION STALKING, HARASSMENT THAT IS SEXUAL OR OTHERWISE, ACTS OF PHYSICAL VIOLENCE, AND DESTRUCTION OF PERSONAL PROPERTY), ANY DISPUTE WITH ANY USER, ANY INSTRUCTION, ADVICE, ACT, OR SERVICE PROVIDED BY HECQO OR ITS AFFILIATES OR LICENSORS AND ANY DESTRUCTION OF YOUR INFORMATION.

UNDER NO CIRCUMSTANCES WILL HECQO ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES' AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF THE SAME.

IF, NOTWITHSTANDING THE FOREGOING EXCLUSIONS, IT IS DETERMINED THAT HECQO OR ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES' AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS IS LIABLE FOR DAMAGES, IN NO EVENT WILL THE AGGREGATE LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EXCEED THE TOTAL FEES PAID BY YOU TO HECQO if SUCH CLAIM AROSE.

Indemnification

You hereby agree to indemnify, defend, and hold harmless Hecqo, its directors, investors, officers, employees, agents, licensors, attorneys, independent contractors, providers, subsidiaries, and affiliates from and against any and all claim, loss, expense or demand of liability, including attorneys' fees and costs incurred, arising from your use or inability to use the Services.

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